Description:

Do you dream of working with cutting-edge drone technology that makes a real-world impact? At Asteria Aerospace, a subsidiary of Jio Platforms Ltd, we’re building full-stack drone solutions that serve sectors ranging from defense and homeland security to agriculture, energy, telecom, and construction. As we grow our engineering team, we’re on the lookout for an enthusiastic Associate Engineer I – Engineering Support to join our Customer Support department in Gurgaon.

This role is a unique blend of technical expertise and customer service, ideal for those who want to apply their engineering skills in a fast-paced and innovation-driven environment. If drones excite and inspire you — this is your chance to build the future.

What You’ll Do:

• Root Cause Analysis: Analyze flight-critical data, gather evidence from drone operators, and determine root causes to resolve issues quickly.
• Investigation Reports: Prepare thorough post-analysis reports for customers after technical issues have been resolved.
• Troubleshooting: Provide operational guidelines and advisories to customers and internal teams for seamless drone performance.
• Technical Assistance: Support service engineers and drone operators with in-depth technical troubleshooting and solution recommendations.
• Documentation: Create and maintain user manuals, engineering specifications, test procedures, and technical documents.
• Testing and Validation: Collaborate with service engineers for live flight testing and validate solutions through data analysis.
• Cross-Functional Communication: Act as a bridge between engineering, product, and quality assurance teams to ensure timely resolutions.
• Feedback Loop: Actively channel customer feedback to internal product and quality teams to support continuous product improvement.
• Training: Conduct workshops and share technical knowledge across engineering teams.
• Safety Compliance: Ensure health and safety standards are met during testing and operations.

Key Technical Skills:

Drone Testing, Root Cause Analysis, Technical Documentation, Flight Data Analysis, Troubleshooting, Verification & Validation, Customer Support, Product Feedback Loop, Communication, Engineering Support, CI/CD Knowledge (preferred), Data Interpretation

Requirements:

• Educational Qualification: Bachelor’s degree in Engineering (Mechatronics, Aeronautical, Electronics & Communication, or Computer Science).
• Technical Aptitude: Strong understanding of drone systems — both hardware and software components.
• Communication: Excellent written and verbal communication skills.
• Problem-Solving: Ability to think critically and resolve technical issues efficiently.
• Customer Focus: Passion for delivering excellent service and user-friendly support.
• Documentation: Proficiency in creating manuals, troubleshooting guides, and technical documentation.
• Collaboration: Team player capable of working across departments and external stakeholders.
• Adaptability: Ability to thrive in a high-speed, evolving tech environment.
• Tools: Familiarity with customer support software is a plus.
• Prior Experience: Previous experience in customer or technical support is advantageous.

Why Join Asteria Aerospace?

• Innovative Tech: Work on real-world drone technology solutions that protect borders, improve agriculture, and inspect infrastructure.
• Startup Culture with Big-Company Backing: Be a change-maker in a fast-growing team with the support of Reliance Industries.
• Learning Opportunities: Develop technical and leadership skills in a hands-on, cross-functional environment.
• Inclusive Values: We live by our core principles — Take Charge, Build Trust, Thrive Together, Pursue Excellence, and Focus on Quality.